NO LONGER SCANNING problem


#1

Hi I have a problem suddenly with 1 of my social accounts. it says NO LONGER SCANNING. I have deleted and added again and still same message. Fan page have not made any restriction modifications.


#2

Hey there,

Some pages get deleted, change names or permissions - these are usually the case for the Not scanning state. Can you provide a link for that page so we can re-add it to scanning ?

Thanks,

Andrei


#3

Hi fan page is https://www.facebook.com/LasTablasOficial/


#4

Fixed the page and ran a scan so we make sure we have all the data :slight_smile:


#5

Hi Andrei,

I’m having the same problems. I have two pages that are not scanning. How do I fix this?

Thanks,
David.


#6

Hey David,

Just tell me what those pages are and I will fix them in no time :smiley:


#7

Hey Andrei,

Thanks. The pages that aren’t scanning are:

and

Best,
David.


#8

They are now scanning again. Thanks for letting us know :smiley:


#9

Excellent Andrei. You’re a star :grin:

Best,
D.


#10

Hi, I get the following notification:
The page was not scanned fully for this interval. Data is incomplete.

It’s about the facebook page in the link, it only shows 1 post in the dashboard, even if they post like 10 times a month.

Please help :wink:


#11

Hey Olivier,

Found the problem - it’s posting with custom audiences.

We will mark it correctly and gather the data for it. Should be in the dashboard in not more than an hour.

I will also reply here when it’s done.


#12

Hi - fixed the issue :slight_smile: - sorry for the delay