Facebook exported data error for reaction


Hi when i dive into the facebook data for reaction. there seems to be an error with the exported ppt. i check the facebook page post (it shows love reaction), same thing with social insider web (love reaction) but the data exported became sad reaction.

how i came about this conclusion was: theres only 1 love reaction but the data exported showed 1 sad reaction.

could you look into this? thanks


Hey there elyson,

Thanks for letting us know. I’ll have a look and see what’s going on there :slight_smile:

It would help a lot if you could provide the page and period for which you encountered this, or even better, the report :smiley:

Will update here with our findings.